Available destinations are determined by the delivery options shown after a valid address is entered at checkout, or by a written wholesale quote. If no delivery method appears, StoryCrystal cannot accept an online order for that address at that time.

Free standard shipping: eligible addresses in the contiguous United States and Washington, DC, Great Britain, Germany and metropolitan France receive free standard shipping when the merchandise subtotal after discounts is at least US$300. Tax and shipping do not count toward the minimum. No packaging fee is charged on qualifying orders. Orders over 20kg require a separate shipping quote before payment.

For other eligible U.S. orders, shipping is calculated from the combined product weight, with a 50g minimum and 1g increments. The displayed shipping charge includes a US$2 packaging allowance per order and is rounded up to the next US$0.50. The exact charge is shown at checkout before payment.

The store covers packaging on qualifying orders. UK, German and French orders below the US$300 minimum require a shipping quote before payment. Orders over 20kg and multiple shipping packages also require a quote. For other orders, if shipping cannot be calculated at checkout, please request a quote before payment. Alaska, Hawaii, U.S. territories, military addresses, PO boxes, excluded postal codes, Northern Ireland, Crown Dependencies, Corsica, French overseas destinations and countries outside this promotion require a separate quote. Free shipping covers standard delivery only and does not mean import duties or taxes are included.

Any preparation, dispatch, and transit estimate is displayed at checkout, on the product page, or in the accepted order confirmation. Unless expressly stated as guaranteed, dates are estimates and can be affected by payment review, address checks, stock, carrier operations, customs, weather, or events outside reasonable control.

Provide a complete, accurate address and a reachable contact method. Contact us promptly if something is wrong. A change is not guaranteed after processing begins, and additional cost caused by an incorrect or incomplete address may be chargeable where the law allows.

For cross-border delivery, the checkout or written confirmation should state whether import duties, taxes, or brokerage are included. If they are not stated as included, the recipient may be required to pay them to the carrier or local authority. Customs decisions and processing times are outside StoryCrystal’s control.

Tracking is provided when the selected service supports it. An order may arrive in more than one parcel when that is shown or confirmed. Tracking can take time to update after a label is created.

If tracking has not progressed, a parcel appears lost, or an item arrives damaged, contact us promptly with the order reference and relevant photographs. Keep the item and packaging until we confirm the next step. We will review the carrier information and provide the remedy required by the accepted order terms and applicable law.